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Terms and Conditions

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Acceptance of Terms and Conditions [the "Terms and Conditions"].

Please read these Terms and Conditions carefully. These are the Terms and Conditions governing your access and use of this web site ["the Website"]. NOTE: IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT USE/VIEW THE WEBSITE.

By continuing to use the Website and/or any of the services on the Website, you agree to be bound by these Terms and Conditions. By using and/or viewing the Website, you agree to be bound by these Terms and Conditions.

Entrance terms

  • All persons entering Hub Zero are subject to the rules and regulations of entry as displayed at the main entrance.
  • Children under 120 cm height must be accompanied by a guardian over the age of 18 at all times.
  • Hub Zero reserve the right to alter the opening and closing time, remove or cancel any part of the experience for any reason including but not limited to health and safety, operational issues, maintenance, special events and private functions.

Online Booking terms

  • All bookings are not refundable, transferable or exchangeable.
  • Online booking confirmations must be shown in print or on a smart device at the venue to access and all bookings must be exchanged for swipe cards at the entrance.
  • Online bookings do not include any retail or food and beverage items unless specifically listed.
  • Online promotions cannot be combined with any other promotion or offer and can only be used for online bookings.

Mega Pass terms

  • Mega pass is applicable on the date of choosing. On your arrival, for the The Void: Ghost busters Dimensions (maximum 4 people per session) and Gears of War - Laser Siege, we will book the next available time slots suitable for you.
  • Mega Pass only includes a single entry to THE VOID: GHOSTBUSTERS DIMENSION and GEARS OF WAR - LASER SIEGE.
  • Mega pass gives you unlimited access to all other rides at the park, based on guest meeting the rides conditions of height, weight and any other safety requirements.
  • For THE VOID: GHOSTBUSTERS DIMENSION, GEARS OF WAR - LASER SIEGE and HEROZONE all guests need to sign a liability waiver before entering and any guest under 18 years of age must have a parent or guardian present at the location to sign the liability waiver in person.
  • For Hyper Drive and Dragons Age, all guests must be a minimum of 140cm.
  • For THE VOID: GHOSTBUSTERS DIMENSION and Resident Evil, all guests must be a minimum height of 130cms.
  • For all other attractions, all guests must be a minimum of 120cm.
  • The AED 35 voucher for F&B and AED 35 credit for arcades, both can only be redeemed on the day of the Mega Pass and will become null and void after selected date.
  • Additional credit can be purchased upon entry towards the use of arcades, redemption games, pool tables, karaoke rooms and other attractions.

Premium Pass terms

  • Premium pass is applicable on the date of choosing.
  • Premium Pass only includes a single entry to GEARS OF WAR - LASER SIEGE.
  • Premium pass gives you unlimited access to all areas of the park and all rides at the park, EXCLUDING THE VOID: GHOSTBUSTERS DIMENSION, based on guest meeting the rides conditions of height, weight and any other safety requirements.
  • For GEARS OF WAR - LASER SIEGE and HEROZONE all guests need to sign a liability waiver before entering and any guest under 18 years of age must have a parent or guardian present at the location to sign the liability waiver in person.
  • For Hyper Drive and Dragons Age, all guests must be a minimum of 140cm.
  • For Resident Evil, all guests must be a minimum height of 130cms.
  • For all other attractions, all guests must be a minimum of 120cm.
  • Additional credit can be purchased upon entry towards the use of arcades, redemption games, pool tables, karaoke rooms and other attractions.

The Void Pass terms

  • Void pass is applicable on the date of choosing. On your arrival, we will book the next available time slot suitable for you. Maximum of 4 people per session.
  • Void Pass only includes a single entry to THE VOID: GHOSTBUSTERS DIMENSION.
  • Void Pass gives you access based on guest meeting the rides conditions of height, weight and any other safety requirements.
  • For THE VOID: GHOSTBUSTERS DIMENSION all guests need to sign a liability waiver before entering and any guest under 18 years of age must have a parent or guardian present at the location to sign the liability waiver in person.
  • For THE VOID: GHOSTBUSTERS DIMENSION all guests must be a minimum height of 130cms.
  • Additional credit can be purchased upon entry towards the use of arcades, redemption games, pool tables, karaoke rooms and other attractions.

Pay As You Go

  • Pay as you go can be purchased in advance and can be used across the park for all rides and attractions, retro and modern arcades, latest redemption games, pool tables, karaoke, F&B and much more.
  • You can top up at various locations in Hub Zero and you can use the card to share between friends and family to enjoy all the different experiences.
  • Your card will have the AED amount you have selected and can be used within 3 months of first use. You can always top up anytime in Hub Zero.
  • Each of our games and attraction have a Pay As You Go price labelled. Our staff will be happy to help you on arrival.
  • The Pay as you go amounts cannot be refunded, cannot be resold and do not have cash value.
  • Hub Zero is not responsible for any lost or stolen cards.

Intellectual Property

All intellectual property rights, including but not limited to, all trademarks, copyright and database rights, in the content and materials included throughout the Website, including but not limited to, graphics, text, images, software, digital downloads and audio clips, are the sole property of ["Meraas"] and/ or its affiliates and are protected to the fullest extent by applicable trademark, copyright and database laws, and all such rights are reserved.

Use of Information and Materials

The information and materials contained on the Website, and the terms, conditions, and descriptions that appear, are subject to change. Not all products and services described therein shall be available at all times or in all areas. Your eligibility for particular products and services is subject to the final determination and acceptance by us, and any agreement with us, shall be subject only to a written agreement evidencing such agreement.

The Website is for personal use and you agree not to modify, copy, distribute, reproduce, transfer or sell any information, material, software, products or services contained on the Website [unless you have entered into a separate written agreement with us in relation thereto].

Links to Third Party Websites

The Website may contain hyperlinks to websites operated by third parties. We are not responsible for the content of these websites, and inclusion of such hyperlinks on the Website, are solely for your convenience, and in no way constitutes endorsement of the content of such third party websites. The content, accuracy, opinions expressed, and other links provided by these resources are not investigated, verified, monitored, or endorsed by us.

No Warranty Given

Whilst every effort has been made to ensure that the information published on the Website is correct and reasonably up to date, the information has been provided on an "as is" and "as available" basis and your access to, reliance on and use of the Website is at your own risk. As such, we do not warrant the accuracy, validity, currency, adequacy or completeness of the information and materials, and expressly disclaim liability for any errors, mistakes or omissions that may appear on the Website and/or any page therein. No warranties of any kind, implied, express or statutory, including but not limited to, the warranties of non-infringement of third party rights, title, reliability, merchantability, fitness for a particular purpose and freedom from computer virus, are given in conjunction with the information and materials.

Exclusion of Liability

In no event will we be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with, or in any way related to, the Website or use thereof or inability to use by any party, or reliance on the contents of the Website, or in connection with any failure of performance, error, omission, interruption, defect, delay or failure in operation or transmission, computer virus or line or system failure, even if we, or our representatives, are advised of the possibility of such damages, losses or expenses.

Indemnity

As a user of the Website, you agree to indemnify us from and against all liabilities, costs, expenses and damages that arise or may arise out of, or in relation to, [i] any claim resulting from the use of this Website; or [ii] use of this Website whatsoever.

Limitations on Use

As a user of this Website, you agree to not abuse the Website in anyway. This shall include, but is not limited to, defamatory, threatening or abusive conduct that violates another person's rights at law; violation of any intellectual property, trademark and database laws; harming or interfering with the operation of another person's hardware and/or software by uploading, transmitting or downloading computer viruses or any corrupt files; transmitting or otherwise disclosing trade secrets or any other confidential material or information; or directing any bots, spiders, crawlers, avatars or any other automated process that may debilitate the Website, our software, network or infrastructure.

Financial Information

We disclaim in full any liability in relation to your financial information and you hereby agree that we shall have no liability to you in respect of any financial information or data that you may transmit to us.

Submission of Information

All information submitted to us via the Website shall be deemed and remain our property, and we shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information a visitor to the Website provides us through the Website. We shall not be subject to any obligations of confidentiality or privacy regarding submitted information except as agreed by us, as specifically set forth elsewhere on the Website, in our Privacy Policy, or as otherwise specifically agreed or required by law.

Amendment

These Terms and Conditions are subject to change and can be modified at any time without notice. Your continued use of the Website following the posting of changes to these Terms and Conditions further signifies that you accept such changes.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information when we believe that disclosure is necessary to enforce or apply our Terms and Conditions, protect our rights at law and/or to comply with any judicial proceeding, court order, or legal process served on our Website, or as required by law.

Governing Law and Jurisdiction

By accessing the Website and obtaining the facilities, products or services offered through the Website, you agree that the laws of the Emirate of Dubai and the applicable Federal laws of the United Arab Emirates [UAE], shall govern such access and the provision of such facilities, products and services; and these Terms and Conditions. You further agree to submit to the exclusive jurisdiction of the courts of the Emirate of Dubai, UAE in relation to any dispute arising from, or in relation to, these Terms and Conditions or the Website.

Privacy Policy

We are committed to endeavoring to manage any personal information provided to us in a responsible and secure manner and at all times in accordance with applicable laws. By choosing to provide us with your personal information, you are consenting to its use by us in accordance with these Terms and Conditions. We will not share your personal information with third parties or use it for any substantially or materially different purpose unless otherwise stated at the time of collection. We may contact you for the purposes of updating you on our products and services as well as any other information that we believe may be of interest to you. In the event you do not wish to be contacted for marketing purposes, please notify us at the time you are asked to provide us with any personal information.

You expressly acknowledge that we may use your anonymous data in order to collate industry and marketing statistics. We may also ask third parties to collate any such statistics on our behalf.

Cookies

Cookies are pieces of information that are stored on your computer and which allow us to recognize you as a user of this Website and monitor which parts of the Website you have visited. No secure information or personal data is contained in our cookies.